Privacy Policy

Hull Truck Theatre Company Limited (‘HTT’ or ‘we') is committed to protecting and respecting your privacy.

This policy sets out how we collect and use your personal information. Please read the following information and any other privacy notice we provide you with on specific occasions carefully to understand our practices regarding your personal data and how we will treat it.

WHO WE ARE

HTT is a registered charity (no. 269645) and a company limited by guarantee and registered in England and Wales (no. 1210050).  Our registered office is Hull Truck Theatre, 50 Ferensway, Hull HU2 8LB. 

HTT is a pioneering theatre with a unique northern voice. We produce and present inspiring theatre that reflects the diversity of modern Britain. We provide the resources, space and support to grow people and ideas, are an ambassador for our city, a flagship for our region and a welcoming home for our communities.

For the purposes of data protection, HTT is the controller of your personal information.  We operate the website: hulltruck.co.uk (our site).

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following personal information about you:

Our site may, from time to time, contain links to and from the websites of other organisations.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that this policy does not apply to those websites.  Please check the privacy policies of those websites before you submit any personal data to these websites.

COOKIES

Our site uses cookies, for example, to distinguish you from other users of our website, so that we can remember you and personalise your visit and to enable online transactions such as when you book a ticket. Cookies also help us to provide you with a good experience when you browse our site and allow us to improve our site. 

USES MADE OF YOUR INFORMATION

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Please note that we may process your personal information in reliance on more than one of the grounds listed above depending on the specific purpose for which we are using your data.

SUPPORTING OUR CHARITABLE AIMS

Each year we need to raise funds to support our activity as a charity in addition to our box office income and the support we receive from Arts Council England and our local authority.  We consequently encourage support from individuals, companies and foundations who want to help us achieve our mission and reach the widest possible audience.

We may do some limited research before contacting a small number of individuals or organisations to understand if there is a potential connection or shared interest. We also carry out research about our current supporters so we can provide the best experience possible, tailor our communications and suggest relevant opportunities to get closer to our work. We aim to ensure that we are contacting you with the most relevant and timely communications and ultimately provide an improved experience for you. To do this, we use the information that you provide. We may also:

This activity assists us in understanding the background of the people who support us and helps us to make appropriate requests to supporters who may have the means and inclination to support at a higher level. It also enables us to gain a better understanding of your interests, anticipate your needs, and to provide exceptional customer service.

You can opt out of your data being used for this kind of profiling and unsubscribe from future communications about fundraising by contacting boxoffice@hulltruck.co.uk.

You can also register with the fundraising preference service, which is a service that can help members of the public control the communications they receive from charities: 
fundraisingregulator.org.uk/the-fundraising-preference-service/for-public/

YOUNG PEOPLE

We are especially committed to protecting the privacy of any young people that engage with or participate in our work. If you are under 18, please ensure that you obtain your parent/guardian’s consent before and whenever you provide personal information.

Personal data relating to young people will be held securely on our CRM and ticketing database. This data will be protected and only accessible by certain staff members.

SHARING YOUR INFORMATION

We may share your personal information with our subsidiary trading companies, which we have set up to meet our charity law obligations in order to carry on various trading activities, such as our catering operation.

We may share your personal information with:

We require all organisations with whom we share your personal information to respect the security of your information and to treat it in accordance with the law.  We do not allow our service providers to use your personal data for their own purposes.

We might also have to share your information if we have to by law or where we need to protect you or other people from harm.

Other than as expressly set out in this Privacy Policy, we will not sell, rent, trade or distribute your personal information to third parties without your express consent or are required by law to do so.

Please note that sensitive personal data will not be shared with third parties without your consent, except in any anonymised format when we are required to report to Arts Council England or our other funders.

GIVING YOU CONTROL

At the point where we collect your data we will ask for your consent to be contacted by email for marketing and/or fundraising purposes, and whether you are happy for us to share your information with named third parties. You have the right to withdraw this consent at any time. You can choose to opt out of email communications or change your preferences by logging in to your Hull Truck Theatre account on the website, clicking on ‘Unsubscribe’ in e-shots, emailing boxoffice@hulltruck.co.uk or calling the Box Office on 01482 323638.

If you do not wish to receive postal information, or hard copies of our season brochures, you can opt out by emailing boxoffice@hulltruck.co.uk or calling the Box Office on 01482 323638.

Please note that when you opt out of receiving communications, this will not apply to communications relating to your purchase of a ticket or other service from us.

Please be aware that, if you opt out or fail to provide us with your information, it may be that we cannot provide you with certain services: we will let you know if this is the case.

 

KEEPING YOUR INFORMATION UP-TO-DATE

The accuracy of your personal information is important to us and you can help keep our records up-to-date by telling us when your contact details and other personal information changes, and if you change your mind about how we contact you. You can change your details or communications preferences by logging in to your account on our site, by emailing boxoffice@hulltruck.co.uk or calling the Box Office on 01482 323638.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE EUROPE

We do not transfer your personal information outside the European Economic Area.

HOW WE PROTECT YOUR INFORMATION

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know it. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

All information you provide to us is stored on our secure servers or the secure servers of our Box Office provider, Spektrix. Any payment transactions will be encrypted. For full details of our Cardholder Data Security Policy please contact boxoffice@hulltruck.co.uk.  

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator when we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use security measures as outlined above to try to prevent unauthorised access.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information in accordance with data protection law for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  Where your information is no longer required, we will ensure it is disposed of, deleted or cached in a secure manner.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of the information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

YOUR LEGAL RIGHTS

You are in control of your personal information. Under certain circumstances you have the right to:

If you would like to exercise any of your legal rights in relation to the personal information that we hold about you, please email boxoffice@hulltruck.co.uk or write to us at Hull Truck Theatre, 50 Ferensway, Hull HU2 8LB.

Your request must include your name, email address and postal address and we may request proof of your identity.

If you have a concern about the way in which we use your personal information, you may also make a complaint to a supervisory authority for data protection matters. In the UK this is the Information Commissioner’s Office: https://ico.org.uk/concerns/.  If you live in another EEA country, you may complain to the supervisory authority in your country.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT US

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to datacontoller@hulltruck.co.uk.

 

WEBSITE TERMS AND CONDITIONS

By accessing and browsing the site, or any part of it, the user accepts, without limitation or qualification, these Terms and Conditions.

Although every effort is made to ensure that the information on this site is up to date and reliable, Hull Truck Theatre disclaims all liability and responsibility arising from any reliance placed on the information by any visitor to the site, or by anyone who may be informed by its contents.

HTT may change the content of this site at any time and without notice. In exceptional circumstances it may suspend access to the site, or close it indefinitely.

All material on this site is subject to copyright, including text, images, audio and video. The user may download material from the site for non-commercial, personal or educational use, provided all copyright and proprietary notices are retained. The user may not distribute, modify, transmit, reuse or use the contents of the site for public or commercial purposes without the written permission of Hull Truck Theatre.

Use of the site is at the users own risk and Hull Truck Theatre does not guarantee that the site is compatible with all hardware and software that may be used to access it. Hull Truck Theatre is not liable for any damages arising out of access to the site, including viruses that may infect your computer equipment or other property.

Any communication sent to the site such as comments or questions will be treated as non-confidential and non-proprietary.

Hull Truck Theatre has not reviewed all of the sites linked to the site and is not responsible for the contents of any off-site pages. Linking to any other off-site pages is at the user’s risk.

Hull Truck Theatre may at any time revise these Terms and Conditions by updating this post.

 

Last updated: 25 May 2018