Access In The Theatre

PAGE CONTENTS

1. Drop Off Point
2. Parking (plus visual guide from St Stephen's Car Park to Hull Truck Theatre PDF)
3. Hull Truck Theatre Venue Experience Guide (link to online guide)
4. Building & Lift Access
5. Wheelchairs / Wheelchair Spaces 
6. Seat Sizes in the theatre spaces
7. How to book access tickets online (link to online instructions)
8. Accessible / Stoma Friendly Toilets
9. Changing Places
10. Registered Assistance/Service Dogs & Emotional Support Animals

1. Drop Off Point

There is a drop off and collection point 20 meters from the main theatre entrance on Ferensway.

2. Parking

Parking is available next door at St Stephen's Shopping Centre multi-storey car park, accessible via Portland Place off Ferensway. Upon entering the car park the barrier will record your registration number and automatically open. Drive to the back of the car park towards the entrance to the Holiday Inn Express. You will see a sign for Hull Truck Theatre, by which there is direct lift access to the square approx. 50m from the entrance of the Theatre.

There are five disabled parking bays close to the lift, on Level 2 (two on Level 3), which are charged at the normal daily rate, or just £1 after 5.30pm – 11.59pm, Mon - Sat and £2 all day Sunday.

Click here to download a visual guide for getting from St Stephen's Car Park to Hull Truck Theatre (opens as PDF) and for more information about entering and exiting the car park.

Alternatively, there are five disabled parking bays on Portland Street, by the entrance to the multi-storey car park, which are free for blue badge holders. These spaces are to the rear of the theatre, approx. 150m from the main entrance and have no time limit.

3. Hull Truck Theatre Venue Experience Guide

We hope our Venue Experience Guide will help you to make plans, ahead of your theatre trip - to open click here.

If you would like to arrange a pre-show visit to the theatre, we'd be more than happy to help. Please contact the Box Office on 01482 323638 or email boxoffice@hulltruck.co.uk to discuss.

4. Building & Lift Access

There is level access, through two sets of automatic sliding doors, from the street on to the Ground Floor. 

On your right, once through the second set of automatic doors, there is a lift which takes you to the First Floor allowing you to access the rear rows of Stage 1 and Godber Studio. The lift is fitted with voice commentary. 

From the Ground Floor you can directly access the box office, café bar, Stage 1 (including all four wheelchair spaces), Godber Studio (including both wheelchair spaces), male and female toilets and two accessible toilets. 

The Box Office has a lowered counter, at one side, for wheelchair users. Unfortunately our bar does not have a lowered area however our staff are more than happy to bring drinks / food round to you or take them to your table, where possible.

If you would like to borrow a wheelchair to help you get around the theatre please let the Box Office know and we would be happy to reserve it for you.

5. Wheelchairs / Wheelchair Spaces

Stage 1 - There are four wheelchair spaces in Stage 1. One on each end of row A in the centre block and one on the end of row A on each side block. For customers who have been set up with the online access booking facility, wheelchair spaces are identified with the universal wheelchair symbol and essential companion seats are identified with the letter C. 

Godber Studio - There are two wheelchair spaces in Godber Studio. One on each end of row A. 
Depending on the show, an additional wheelchair space can be created on the end of row L. 

If you would find it useful to borrow a wheelchair during your visit, to get around the theatre or to your seat, you can reserve it with the Box Office ahead of your visit - 01482 323638 / boxoffice@hulltruck.co.uk 

6. Seat Sizes

Stage 1

All standard seats, rows A - L, in Stage 1 are between 16-18" wide and 18" deep. These seats all have arm rests.

The seats on row M in Stage 1 are 18" wide and 16" deep. They are bar stool height, fully cushioned, have a back, arm rests and foot rest/step up. The foot rest is 12" from the ground and the seats are approx 29" from the ground.

All seats in Stage 1 are attached to one another, they are not freestanding.

Godber Studio

Seats on row A of Godber Studio do not have arm rests and are 16" wide by 16" deep. These are free standing seats.

Seats on rows B - L of the Godber Studio are 17" wide by 17" deep and have arm rests. These seats are attached to one another, they are not freestanding.

There is roughly 12" of legroom from edge of seat to the back of the seat in front.

If you need a larger seat we have spaces available, in both Stage 1 and the Godber Studio, which will allow us to add a freestanding chair. These measure 18.5" in width and do not have arms.

7. Booking Access Tickets Online

If you regularly require a wheelchair space or seats with the best view of caption screens/BSL interpreter you can log in to your online account, click Other Preferences and select I am Caption User, I am a British Sign Language User or I require a wheelchair accessible space. The relevant seats/spaces will then become available to you online. *You might need to log out and log back in to your account for the changes to register.

If you require an essential companion to attend the theatre, we can give you access to discounted tickets online, once your requirements have been discussed with the Box Office.

Click here for more instructions on how to book access tickets online.

8. Accessible/Stoma Friendly Toilets

There are two accessible toilets on the Ground Floor, both of which are fitted with emergency pull cords that are linked to the Box Office. The two accessible toilets are also #StomaFriendly and include additional shelf/hooks and #StomaAware information, alongside bins, mirror and accessible toilet signage. 

9. Changing Places

The nearest changing places toilet is inside St Stephen's Shopping Centre (Click here for the Changing Places map) just a couple of minutes' walk away from the theatre. There are two changing places toilets -  one is positioned on the toilet corridor, accessible from the ground floor of the shopping centre, and the other is on the lower ground floor near Tesco's car park. 
 
Both facilities can be accessed with a RADAR key. Alternatively, you can ask one of the Customer Service Officers in the Shopping Centre to assist you in gaining access to the facilities or find one of the Customer Help Points located around the centre and press the Help button. These facilities are available in line with the opening hours of the shopping centre and include:

- changing bench (adult sized and heigh adjustable)
- Hoist (ceiling track hoist designed to be used with loop attachment slings)
- Toilet (the toilet has room on either side for carers to support)
- Sink (height adjustable)

All disabled toilet facilities, in St Stephen's Shopping Centre, now have low-level mirrors and shelves/hooks for customers who need STOMA assistance.