Please accept Hull Truck Theatre's booking T&Cs to proceed with your order.
If you are booking for a third party event that is not at Hull Truck Theatre, please scroll down for more T&Cs.
If you are purchasing a Seat Dedication, click here to find those T&Cs.
Terms & Conditions for events at Hull Truck Theatre
1. Customers must respect any safety measures put in place by Hull Truck Theatre. These measures are under constant review and may change at short notice.
Exchanges & Refunds
2. Hull Truck Theatre do not offer refunds on tickets.
- 2.1. However, if the show is sold out and we are able to sell on your tickets you will be issued with a refund, to your original payment method, minus £1.50 admin fee.*
- 2.2. From 28 March 2025 we offer ticket refund protection, via Secure My Booking, as part of the online booking process - for when the unexpected happens and you cannot make the show. By adding this to your order, at the cost of £1.95 per ticket, you can safeguard yourself against unforeseen circumstances. For T&Cs of ticket refund protection, please click here. Evidence of non-attendance will be required.
*A second claim cannot be made via Secure My Booking, if you also opted to take out ticket refund protection for your ticket/s.
3. Tickets can be exchanged for an alternative date of the same show, providing you have contacted the Box Office more than 24hrs before the show start time*. Any increase in ticket price must be paid at the time of transfer, along with a £1.50 admin fee.
- 3.1. If the show you have booked for has only one performance please see point 2.
*Tickets cannot be exchanged or returned once the performance has started.
4. If a performance taking place at Hull Truck Theatre is rescheduled or postponed your tickets will automatically be transferred to the new time and date. Should this not be suitable, tickets can be credited to your Hull Truck Theatre account, donated to the theatre or a full refund given.
5. If a performance taking place at Hull Truck Theatre is cancelled for any reason, tickets can be credited to your Hull Truck Theatre account, donated to the theatre or a full refund given.
6. If you are booking tickets on behalf of others, you accept these T&Cs on behalf of all members of the party.
Terms & Conditions for Biting Point at Fruit Market Multi-Storey Car Park (Middle Child)
1. Arrival times will be staggered for this performance, to help manage audiences safely as they arrive at the venue. Please stick to the arrival time printed on your e-ticket. Anyone arriving later may be asked to wait until a suitable point to enter.
2. Once the show has started late comers will not be admitted and no refunds will be given.
3. Seating for this event is unreserved and Middle Child kindly ask that audience members fill seats from the front.
Accessible Seating
4. Spaces will be saved for BSL and wheelchair users, but these must be booked in advance to guarantee availability.
For BSL Interpreted events - If there are BSL users in your group please make sure you tell us this in the notes section at the checkout, so that we can ensure you have the best view of the BSL Interpreter.
We ask that wheelchair users and those with access needs let us know of any requirements, by also using the notes section at the checkout.
5. Audience members must respect any safety measures put in place by Middle Child. These measures are under constant review and may change at short notice.
Exchanges & Refunds
6. If you or a member of your party are unable to attend the event, tickets can be exchanged for an alternative date of the same show (if available) providing you have contacted Hull Truck Theatre Box Office more than 24hrs before the show start time.
- 6.1. If there are no other dates available we can attempt to sell on your ticket/s, provided we have 24hrs notice. Our own unsold tickets will take priority.
- 6.2. If we are able to sell on your tickets you will be refunded minus a £1.50 admin fee.
7. If the event is cancelled, customers will be entitled to a full refund minus £1 per ticket admin fee and tickets will be automatically refunded to the original payment method.
8. Tickets cannot be exchanged or returned once the performance has started.
Please note: the Hull Truck Theatre Box Office closes at 5pm each day.